Frequently Asked Questions

What happens if the flowers and/or gift container I ordered are unavailable?

Floral substitutions are sometimes necessary due to temporary or availability issues. Our staff will
always maintain the style, theme, and color scheme of your arrangement using fresh flowers of equal or higher value.

Can I send flowers to a hospital?

Make sure to include all the recipient information, like room number (if applies), hospital name, and phone number of a relative. We normally  deliver to the reception area at the hospital, as the drivers are probably not allowed to enter the

Please note -- many ICU & CCU patients are not permitted to receive flowers.

Can you deliver at a specific time?

We can't guarantee it, but we'll do our best! Notify us at least one day in advance, you can send us an email to or give us a call to the store 604.931.7003.

Can you schedule at a specific time for a funeral?

Yes. Normally flowers to be delivered for a funeral are ordered in advance, you should notify us the specific time for delivery.

What do you do if there’s no one home when you deliver?

We may contact the sender to notify as well about the delivery left at the front door, or any other place like back door or mail room in case it is an apartment.

I entered a promotional code, but I didn’t get a discount. Now what I can do?

Please try entering your promotional code again and remember that you may only use one promotion at a time.

We’ll be happy to check on it. Send us an email from our customer service page or call 604-931-7003.

What if I lost or didn't print my order confirmation?

We will always send an e-mail message confirming your order. For your convenience, you can also view information on your flower order by visiting the My Account section of our website.

I didn’t get a confirmation? How can I know you got my order?

Upss! If you didn’t get a confirmation, there’s a very good chance there was a glitch and your order did not complete. To confirm your order, send us an email through the online customer contact form. If you email, send us your name, the email address, and your phone number as you entered them in the order form. Do not email your credit card information. Or call 604-931.7003.

Is it possible to order by phone, rather than through the website?

Yes, please. Our website is aimed to provide 24/7 shopping opportunities for our customers, but if you would prefer to speak with one of our staff members, please feel free to contact us anytime at 604-931-7003.

Order Cancellations

It may be possible to cancel your order. Please be advised that a minimum $25.00 cancellation fees will apply. Unfortunately we cannot cancel orders that have been prepared or are already out with courier for delivery.