Frequently Asked Questions

What happens if the flowers and/or gift container I ordered are unavailable?

Floral substitutions, while rare, are sometimes necessary due to temporary, or availability issues. Our staff will always maintain the style, theme, and color scheme of your arrangement using fresh flowers of equal or higher value, should a substitution be required. Please see our Substitution Policy for more information.

Can I send flowers to a hospital?

Yes! Please make sure to include the name of the recipient, hospital name and indicate if the recipient is a patient or an employee. We will deliver a beautiful bouquet or green plant to the front desk at the hospital. A hospital employee or volunteer will take it from there. Please note -- many ICU & CCU patients are not permitted to receive flowers.

Can you deliver at a specific time?

We can't guarantee it, but we'll do our best! Just add a note in the Special Instructions section. For example, say "deliver before 3:00 PM, she leaves work then." That way the driver will know to make it a priority.

Can you schedule at a specific time for a funeral?

Yes! Sympathy arrangements take priority in our business. If you say, for example, “memorial service at 10:00 am,” we’ll make a special effort to deliver the arrangement the day before or early in the morning.

What do you do if there’s no one home when you deliver?

It depends on what you prefer! Usually the driver will bring the flowers back to the shop for safekeeping. If you prefer that we leave your gift with a neighbor or in the front door of the house, in the Special Instructions section of the order type write the details. In either case, the recipient will be notified with a message on the door or a voice mail from the florist.

I entered a promotional code, but I didn’t get a discount. Now what I can do?

Please try entering your promotional code again and remember that you may only use one promotion at a time.

We’ll be happy to check on it. Send us an email from our customer service page or call 604-931-7003.

What if I lost or didn't print my order confirmation?

We will always send an e-mail message confirming your order. For your convenience, you can also view information on your flower order by visiting the My Account section of our website.

I didn’t get a confirmation? How can I know you got my order?

Upss! If you didn’t get a confirmation, there’s a very good chance there was a glitch and your order did not complete. To confirm your order, send us an email through the online customer contact form. If you email, send us your name, the email address, and your phone number as you entered them in the order form. Do not email your credit card information. Or call 604-931.7003.

Is it possible to order by phone, rather than through the website?

Yes, please. Our website is aimed to provide 24/7 shopping opportunities for our customers, but if you would prefer to speak with one of our staff members, please feel free to contact us anytime at 604-931-7003.

Order Cancellations

It may be possible to cancel your order. Please be advised that a minimum $25.00 cancellation fees will apply. Unfortunately we cannot cancel orders that have been prepared or are already out with courier for delivery.