What happens if the flowers and gift containers I ordered are unavailable?
Occasionally, the exact flowers or containers you've set your heart on might not be available due to seasonal changes or a sudden demand. But don't you worry! Our creative team is dedicated to preserving the essence of your chosen arrangement. We promise to artfully substitute any unavailable elements with fresh blooms of equal or greater value, all while ensuring the style, theme, and colour palette remain as delightful as you envisioned. It's all part of our commitment to bring your floral vision to life, no matter what!
Can I send flowers to a hospital?
In the wake of COVID-19, hospitals have implemented various rules and guidelines concerning the delivery of flowers, and these can change. We recommend giving the hospital a quick call to verify their current policy on receiving flowers. Additionally, we're here to share our experiences with past deliveries to help you navigate these waters smoothly.
When you're ready to brighten someone's day at the hospital, please place your order with us over the phone. We'll need a few details to ensure your thoughtful gift arrives without a hitch: the recipient's room number, the hospital's name, and a phone number for a relative, just in case. Our team is eager to assist you in sending floral cheers to your loved ones, even in the most challenging times.
Please note that despite your confirmation with the hospital and ours, there may still be instances where the hospital staff does not allow our delivery drivers to enter with fresh flowers. While our passion is to help you express your care and thoughts, the regulations of hospitals are beyond our control. We appreciate your understanding and patience as we navigate these restrictions together, always aiming to deliver your heartfelt sentiments in the best way possible.
Can you deliver at a specific time window?
We understand that sometimes, the moment has to be just right. While we strive to meet your needs, we can't promise a specific delivery time. However, don't let that dampen your plans! Share your preferred time window with us, and we'll bend over backwards to see if we can accommodate your request. An additional fee will be applicable for this particular arrangement. To ensure everything goes smoothly, please get in touch with us at least one day in advance. You can drop us an email at hello@elderberryfloral.ca or ring us at 604.931.7003.
Can you schedule a delivery for a specific time for a funeral?
Absolutely. Understanding the importance of timing for funeral services, we prioritize such deliveries to ensure they arrive when needed. Since floral arrangements for funerals are usually ordered in advance, we can plan and meet your specific requirements. When placing your order, please share the delivery time details with us. We'll note your request and do everything possible to honour it, ensuring your tribute is respected and cared for during this solemn occasion.
What do you do if there's no one home when you deliver?
If no one is home at the time of delivery and a secure location is available, we'll carefully place your flowers at the front door, mail room, or directly by the unit door. We make every effort to inform the recipient of their floral surprise by reaching out to them. If we're unable to make contact, we'll then communicate with you, the sender, to ensure you're informed of the delivery status. In situations where access restrictions challenge delivery to an apartment, or if a safe placement for the flowers can't be found, our driver will return the flowers to our store. A subsequent delivery attempt will be coordinated with you, noting that additional fees may apply.
I entered a promotional code, but I didn't get a discount. What can I do now?
Firstly, we suggest giving the promotional code another try, ensuring it's entered exactly as it appears. It's also important to note that promotions cannot be combined; only one promotional code can be used per order.
If the discount still doesn't apply, we're here to help! Please reach out to us directly so we can take a closer look for you. You can email us through our contact page or give us a call at 604.931.7003.
What if I cannot see my order confirmation?
Rest assured, we always send an email confirmation once your order is successfully placed. If you don't see it in your inbox, it might have found its way into your junk or spam folder. We recommend checking there.
If you still haven't received your confirmation, please don't hesitate to contact us. A quick call to our store will allow us to verify your order and ensure everything is set for your floral delivery.
Can I order by phone rather than through the website?
Absolutely! While our website offers the convenience of shopping 24/7 right from your home, we completely understand if you'd prefer a more personal touch. Feel free to give us a call at 604.931.7003, and one of our friendly staff members will be delighted to assist you with your order over the phone. Whether you have specific requests or need a bit of guidance, we're here to make your floral selection process as seamless and enjoyable as possible.
Can I cancel my order?
It is possible to cancel your order, provided it has yet to be prepared. We understand that plans can change, so we encourage you to contact us as soon as possible to discuss your situation. Our team will review each case individually to provide the best solution. However, please be aware that once your order is in the preparation stage or has already been dispatched with our courier for delivery, we are unable to cancel it. Additionally, if your order required the pre-ordering of flowers, unfortunately, we won't be able to cancel it due to the custom nature of these requests. We appreciate your understanding in these circumstances and are here to assist with any other queries or concerns you might have.