After placing your order, if you find it necessary to make any changes to your order, please visit our Contact Us page and fill out the appropriate form for the change you need to make. In the unlikely event your change cannot be applied to your order due to the extremely high order volume we will notify you via email, so please be sure to include your email address when you submit your request.
Orders must be received before 11:00 a.m. in the recipient’s time zone Monday thru Friday to assure same-day delivery.
If you need a Sunday delivery, please contact us at 604-931-7003 before placing your order to confirm our availability for Sunday.
Orders currently in design or already en route for delivery can not be modified or cancelled.
When placing your order, if you request the delivery be left with someone other than the recipient, we will follow your instructions, but we will not be responsible if the recipient does not receive your order. For example, if you authorize that the flowers be left on the porch if the recipient is not home, we will leave the delivery on the porch as instructed, but that means you are releasing us from liability if the recipient does not receive your order.
If at the time of placing your order our page indicates that the postal code of the destination is not in our coverage area, we ask you to contact us through our customer service page or telephone 604-931-7003 and we will gladly review the exception.
In some cases, our Staff members may contact the recipient to ensure s/he will be home to accept the delivery.
The customer assumes all liability for requests to leave arrangements. We highly discourage special instructions requesting delivery to a doorstep, porch, yard or any location where the recipient cannot accept the arrangement themselves. We cannot be held responsible for missing or faulty product due to this special request.
Sometimes, the exact date and time of delivery cannot be met due to extenuating circumstances, which may be beyond our control, as in times of extreme weather conditions. If it should happen that your gift cannot be delivered as arranged due to weather conditions, an inability to gain access to the delivery site, special order considerations or delays, Elderberry Floral will make every effort to contact the sender or the recipient and alert them about the delay.
Unless you request otherwise, in any situation where we cannot deliver your gift on time, in the manner you requested, we will then reschedule your delivery for the next available delivery date and time.